• Desktop Support Specialist

    Desktop Support Specialist - Information Technology
    We are seeking a Desktop Support Specialist in our IT Department to:
    • Provide support and maintenance within the organization’s IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware/software and equipment to ensure optimal workstation performance.
    • Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required, escalating issues when considered appropriate and necessary to maintain service level agreement (SLA) expectations. 
    • Maintain user access in Active Directory, Electronic Health Record (EHR), and other systems as needed.  This position also performs service desk duties.
    • Associate Degree in a business, technical, or scientific program is required.
    • Two or more year’s relevant experience, with a minimum of 1-year experience in a project coordination role is required. 
    • Two or more years’ experience in health care or medical setting is highly desirable. 
    Required Knowledge, Skills, and Abilities:
    (This is not an all-inclusive list of knowledge, skills, and abilities. For further information please reach out to our human resource department.)
    • Demonstrated commitment to providing exceptional level of service to internal and external customers.
    • Exceptional written and verbal communication skills are required, with demonstrated ability to communicate effectively with varied audiences in a highly collaborative environment.
    • Strong organizational, communication, time management, and analytical skills. 
    • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
    • Ability to present with clarity, confidence and poise. 
    • Proven critical thinking and problem-solving abilities, including resolving complex problems requiring innovative solutions. 
    • Effective multi-tasking and prioritization skills with a sense of urgency.
    • Ability to conduct research into hardware and software issues and products. 
    • Must be detail oriented and self-motivated. 
    • Proficiency with various software programs including Microsoft Office products (e.g. Excel, Word, PowerPoint, Outlook) is required. 
    • Knowledge of HIPAA security practices is preferred.  Ability to maintain a high level of confidentiality is required.
    • Working knowledge of PCs. 
    • Ability to install, diagnose and repair PC hardware, software, devices, and printers.
    • Skilled in hardware installation, upgrading, and troubleshooting with the ability to quickly and efficiently assist end-users. 
    • Demonstrated hands-on software and hardware troubleshooting experience. 
    • Strong documentation skills required. 
    • General understanding of network principals.
    • Ability to travel between multiple SPH worksites.
    • Full time position consisting of 80 hours in a bi-weekly pay peroid (1.0 FTE)
      • Weekly schedule: Monday through Friday, primarily 8:00 a.m. until 4:30 p.m.
    • Competitive health and dental insurance options
    • Flexible paid time off to  balance work and life
    • Retirement plan with immediate vesting and employer match up to 5%
    • Free State-of-the-art fitness facility membership
    • Generous tuition reimbursement
    • Employer provided life and disability insurance

    Organization Summary:

    Sauk Prairie Healthcare is a nationally-recognized system of primary and specialty services headquartered in a new state-of-the-art facility. We set the standard for service excellence, patient safety, and overall quality.