• Registration Specialist - Lodi Clinic

    Registration Specialist – Lodi Clinic
    We are seeking a Registration Specialist at our Lodi Clinic to:

    • Provide exceptional customer service by serving as the frontline ambassador of service between the patient and the clinic.
    • The Registration Specialist ensures a positive patient experience from the time a patient accesses the system.
    Education:
    • High school diploma required
    Experience:
    • One year of customer service, reception or business experience (prefer 2-3 years)
    • Previous healthcare experience in a medical clinic experience preferred
    Certificates, Licenses, Registrations:
    Certification as a Phlebotomy Technician (or equivalent) by a national accrediting agency within six months of hire
    Required Knowledge, Skills, and Abilities:
    (This is not an all-inclusive list of knowledge, skills, and abilities. For further information please reach out to our human resource department.)
    • Immediately welcome patients and their family members on the phone and in person with a warm greeting.  Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.
    • Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.
    • Use professional and courteous language, and maintain a positive tone in every encounter with both external and internal customers.  Actively listen to patients to best meet their needs, while showing empathy.
    • Keep patients informed of any delays in the process.
    • Take responsibility for the encounter and received calls, including transfers to internal departments.
    • Strive to understand and meet the needs of the patient when multi-tasking, switch gears quickly when checking in, collecting payments, scheduling, rescheduling, coordinating multiple appointments and canceling appointments.
    • Schedule appointments for patients by following individual provider protocols and workflows to ensure accuracy in scheduling.
    • Ensure that each patient is scheduled with the appropriate provider based on the reason for their visit.
    • Verify patient information and demographics upon check-in.
    • Enter complete, accurate phone messages in the computer and send to appropriate clinical staff.
    • Maintain daily and future provider resource schedules, including schedule maintenance requests (i.e. opening, closing or changing a schedule) to ensure the provider is scheduled for the correct location and time.
    • Complete consult referrals and informs patient of those appointments.
    Schedule:
    • Per diem position (FTE 0.00)
      • Variable schedule between 7:15 a.m. and 5:15 p.m. based on department needs
    • Full time position consisting of 80 hours in a bi-weekly pay period (1.00 FTE)
      • Weekdays between 7:15am – 5:15pm
    Benefits:
    • Competitive health and dental insurance options
    • Flexible paid time off to  balance work and life
    • Retirement plan with immediate vesting and employer match up to 5%
    • Free State-of-the-art fitness facility membership
    • Generous tuition reimbursement
    • Employer provided life and disability insurance

    Organization Summary:

    Sauk Prairie Healthcare is a nationally-recognized system of primary and specialty services headquartered in a new state-of-the-art facility. We set the standard for service excellence, patient safety, and overall quality.