Utility Clerk

The Village of Sauk City is seeking candidates for a Utility Billing Clerk. The Utility Billing Clerk will perform a full range of clerical duties supporting the operation of the municipal government and utilities department. This is a full-time position with an excellent benefit package. Wage range is $21.00 to $24.00 based upon qualifications and experience. View the full job description on the Village of Sauk City’s website at www.saukcity.net . Completed application packets must be received by Tuesday, March 28th at 4:30pm. Application packet must include a cover letter, resume, and a completed official Village of Sauk City Application located below.  Please email packet to village@saukcity.net or mail or bring to Sauk City Village Hall at 726 Water Street, Sauk City, WI  53583. Direct any questions to 608-643-3932.

The Utility Clerk is responsible for clerical, accounting and data processing work performed in the municipal utilities department. Performs cashiering, billing, bookkeeping, and provides community assistance by answering phones, and helping walk-in customers. Serves as the first point of contact for the general public and treats customers in a professional and courteous manner, offering a high level of customer service.
 
Reports to
Public Works & Utilities Director and Village Administrator
 
Essential Job Duties & Responsibilities
Duties include, but are not limited to:

• Prepares monthly meter reading books and assists meter readers in obtaining accurate information.
• Processes meter reading data, prepares, prints and mails utility bills including billing inserts and past due notices.
• Runs monthly utility usage reports and contacts utility customers as necessary.
• Pursues collection of delinquent utility accounts, including preparation and mailing of final notices, shut-off and turn-on orders, establishing and monitoring payment schedules, customer follow-up account research, preparing liens and write-offs.
• Prepares notices to customers for planned water and/or electric outages.
• Receipts in utility payments and other revenue payments, posts in Cash Receipting program to appropriate accounts, and assists in preparing utility financial reports.
• Balances the utility payments and prepares bank deposits.
• Maintains current utility customer account files by setting up, closing and amending utility accounts.
• Maintains and updates meter change-outs and testing program schedule.
• Assists in reconciling utility billing activity with the general ledger.
• Prepares and submits all utility and PSC reports.
• Assists in tax collection by collecting and posting payments.
• Prepares special assessment notices and billings, records payments, and processes new special assessments.
• Maintains all sewer, water and electric reports (CCR report, eCMAR report, PSC reports, etc).
• Serves as back-up for tracking, maintaining and updating inventory and work orders.
• Receives calls and visits from the public concerning utility billing or services and answers questions; responds to inquiries from employees, citizens and others and refers, when necessary, to appropriate person.
• Responds to citizen complaints.
• Sorts and distributes mail.
• Performs other duties as requested or required.
• Confidentiality of Village business must be maintained.

 
Working Conditions & Physical Demands:
The work condition characteristics and physical demandsdescribed here are representative of those an employee encounters, or those that must be met, to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is confined mainly to an office setting.
• Noise level in the work environment is usually quiet to moderate.
• Work may occasionally require travel, including overnight stays, for training and continued education purposes.
• Must be able to sit or stand for long periods answering phones, performing keyboarding, computer work, filing, copying and other administrative work.
• Must possess general manual dexterity to operate computer, office machines, perform filing or other office functions; and reach with hands or arms.
• Must be able to move about office, bend or stoop, retrieve files, lift books or other materials, use step-stools and step-ladders to store and retrieve items of various sizes, shapes and forms weighing up to 30 pounds.
• Must be able to handle stressful situations.
• Must possess mental acuity for attention to accuracy and detail.
• Must see in the normal visual range with or without correction.
• Must hear in the normal audio range with or without correction.

 
Desired Minimum Qualifications

• High school diploma/GED required, with preference given to persons with a higher degree.
• Valid driver’s license. 
• Two (2) years of experience preferably in a municipal government setting / utilities department or any equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• Course work or training in bookkeeping and clerical work.
• Some knowledge of accounting principles and practices desired.
• Skill in operation of office equipment and technology including computers, copy/fax machine, and related financial, word processing, spreadsheet and database software (Microsoft Office Suite and Windows operating system). Caselle Connect software experience desired.
• Ability to perform cashier duties accurately.
• Ability to communicate effectively in person, by phone, and by email with all levels of management, elected officials, vendors, other employees and the general public.
• Ability to exercise a high degree of diplomacy in contentious or confrontational situations.
• Ability to understand and follow instructions, prioritize demands, work independently, problem solve, and deal with numerous interruptions.
• Effective time management skills with the ability to multi-task and prioritize work to meet deadlines, while maintaining attention to detail.
• Maintain a professional appearance and attire.

 
Behavior & Attitude
The mission and philosophy of the Village of Sauk City requires this position to be performed in both a professional and personable manner. The manner in which the employee relates to fellow employees and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each visitor and fellow employee is a requisite of successful job performance. In addition, confidentiality of Village business must be maintained.