This position is primarily responsible for building and maintaining customer relationships
on behalf of the company. The position is accountable for all customer service activities
and plays an important role in developing customer goodwill and contributing to the
financial performance of the company. Primary responsibilities include overseeing all
equipment and product areas sold and serviced by the dealership, management of
service department personnel, service support activities, customer problem
solving, communication, and coordination activities. Responsible for the safe,
efficient, and profitable operation of the service department. Advises and makes recommendations with respect to the best interests of the service department.