• Shift Supervisor

    Posted: 06/25/2021

    Milio's Sandwiches is a regional chain of gourmet sub and sandwich shops. Established in Madison, Wisconsin in 1989, we have expanded throughout the tri-state area plus franchise locations and we're still growing. Milio's Sandwiches has won numerous awards over the last two decades and is very proud of our one of a kind taste. 

    The primary responsibility of the Shift Supervisor is ensuring product quality and consistent service on the scheduled shift. As Shift Supervisor at Milio’s Sandwiches, you will project a professional image to our guests and employees to create a positive and productive work environment. Assist the General Manager in shift running and basic operations of the store, this includes, but is not limited to: speed of service, accuracy of orders, quality of product, and friendly, courteous service of our guests. 

     Primary Responsibilities:

    • Assist in accomplishing the goals of the store set forth by the General Manager.       
    • Oversee all aspects of a shift, ensuring the accurate and timely production of product, service times and staffing.
    • Create and maintain an atmosphere where the primary focus on the shift is to ensure guest satisfaction.
    • Maintain positive store morale by maintaining a professional, positive, team oriented atmosphere.
    • Contribute to the achievement of established food and labor goals.
    • Direct and delegate work to counter help and drivers to ensure an efficient operation during shift.  
    • Ensure appropriate prep levels are maintained.     
    • Train hourly crew members.
    • Follow operating procedures with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.
    • Check in and put away food and beverage deliveries as needed.
    • Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested. 
    • Respond to customer complaints in a professional manner.
    • Assist General Manager in producing an accurate inventory as delegated.
    • Assist with local store marketing, including but not limited to, dispersing door hangers, coupons, menus and food samples. 

    Education/Experience Requirement:

    • High School diploma or equivalent
    • 1+ years experience working in quick service/restaurant as a team lead or supervisor.
    • Or additional years of education and experience may be substituted for each other, as determined by Human Resources

     Knowledge, Skills and Abilities:

    • Genuine interest to provide a positive guest experience
    • Friendly, outgoing personality
    • Ability to work well with others and encourage and create a positive work environment
    • Ability to work in a fast-paced environment
    • Dependable
    • Strong communication skills and ability to handle stressful situations 
    • Ability to exercise good judgment, make sound decisions and have strong problem solving skills 
    • Basic math skills

    Physical requirements:

    • Standing/walking for long periods of time without sitting.
    • Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. 
    • Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs.
    • Some repetitive motions with hands, wrists, or arms.
    • Must be able to operate equipment used in the business.
    • Some exposure to skin irritants, electrical equipment, and sharp instruments.

    What we offer:

    • A great place to work
    • Flexible scheduling
    • Free food (with minimal hours worked)
    • Training at all levels of the operation
    • Defined career path
    • Health/Dental benefits (based on eligibility)
    • Paid time off (based on eligibility)