Community Support Program Manager
Purpose of the Position
The purpose of this position is to direct, implement, and monitor the Community Support Program in compliance with DHS 63 and in conjunction with the Mental Health services continuum of care within the Sauk County Department of Human Services.
Essential Duties and Responsibilities
- Provide clinical supervision to CSP staff – Facilitate daily clinical team meetings, provide monthly individual supervision for all staff, Review and approve all clinical documentation, provide case consultation as needed, assign cases to case managers, Intervene in difficult and/or crisis situations.
- Ensure program compliance with DHS 63 requirements – Monitor quality, set program goals, Monitor, and analyze program data, facilitate annual program evaluation, Coordinate with DQA for audits and surveys.
- Manage program budget – Review revenues, Review/approve expenditures, Research alternative funding sources, negotiate contracts with vendors, develop annual budget, prepare grant applications, Identify cost savings opportunities.
- Direct supervision – Interview/hire new employees, monitor performance, conduct annual performance appraisals, Review time sheets, Review/approve leave requests, Recommend staff discipline/discharge.
- Provide ongoing Education and Training to CSP staff – Provide initial orientation and training for all new hires, provide refresher trainings on a regular basis, Provide training in EBP’s as applicable, Coordinate outside training opportunities for further professional development for CSP team members.
- Participate on various state and county committees to support state, community, and agency change.
- Provide outreach and education to the community by coordinating with NAMI, hospitals, clinics, schools, and other local agencies.
- Provide assessment, supportive psychotherapy, and case management services to CSP consumers as needed.
- Conduct initial screening assessments for program admission.
- Provide crisis interventions as needed.
- Provide court testimony and monitor 51 Commitments and Protective Placements as needed.
- Attend groups and establish/maintain positive relationships with consumers to promote engagement and participation in treatment.
- Provide rotational supervision of after-hours crisis calls.
- Participate in Agency Collaborative Forums to support best practice interventions for consumers.
- Monitor quality of services from vendor entities.
- Other duties as assigned.
- Structured and official information such as policy and program manuals, client records, progress notes, referral documents, detention reports, and routine and non-routine correspondence.
- Verbally and in writing with clients, Department personnel, attorneys, law enforcement personnel, physicians, educators, other Social Workers, Judges and the general public.
- By managing, directing, teaching, controlling, counseling, mediating, convincing and persuading others.
- Explain, demonstrate, and clarify to others established policies, procedures, and standards.
- Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals.
- Ability to use functional reasoning development in performing functions within influence systems such as associated with supervising, managing, leading, teaching, directing, and controlling.
- Ability to apply situational reasoning ability by exercising judgment, decisiveness and creativity in situations involving the evaluation of information against sensory or judgmental criteria.
- Use fine and gross motor skills to perform tasks such as operating a motor vehicle, telephone, computer keyboard, dictation machine, TV-VCR, adaptive aids, and augmented communication devices.
- Exert effort in moderate to light work, such as lifting, carrying, pushing, pulling, stooping, crouching, crawling, climbing, balancing, and standing for long periods of time.
- Recognize and identify degrees of similarity and differences between characteristics of colors, forms, sounds, odors, textures, etc. associated with objects, materials, and ingredients.
Safe and comfortable in respects to noise and disease, with the potential for exposure to violence
Required Working Hours
Standard working hours are Monday through Friday, 8:00 am until 4:30 pm. Please note these hours are subject to change and additional hours may be needed or required. Compensation for additional hours beyond normal working hours are subject to applicable state and federal regulations.
Education and Experience Requirements
Required: Master's degree in Clinical Psychology, Social Work, Counseling, or another related field.
1,500 hours of supervised clinical experience in a Community Support Program OR 3,000 hours of supervised clinical experience in a practice where the majority of the clients are adults with serious and persistent mental illness.
Licenses/Certifications: Licensed as a Psychologist, Clinical Social Worker, Marriage and Family Therapist, or Professional Counselor, or the ability to obtain license within 6 months from date of hire.
Wisconsin State Motor Vehicle Operator's License
Preferred: 1 year of supervisory experience
Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.