Program Assistant-Child Support
The purpose of the Program Assistant - Child Support is to establish paternity and child support orders, initiate new actions, and assist the Child Support Paraprofessional in enforcing existing orders.
*There will be a written competency exam prior to an invite for an interview.
- Receive phone calls from participants and explain State policy and/or law as it pertains to establishment and enforcement of child support cases, as well as ongoing enforcement of cases.
- Process mail and faxes that come into the Agency daily, including recording all communications received and responses to that communication and update files.
- Complete initial assessment of case venue and jurisdiction before determining the appropriate course of action for the case.
- Initiate new establishment cases by creating files, sending and reviewing Applications for IV-D Services, sending financial disclosure forms, and gathering demographic information on all parties.
- Perform investigative searches in all State and Federal systems for information, utilize and understand policy and law, act on worklist items under established State and Federal timeframes, and create case records and create and delivery notices.
- Review eWiSACWIS and CWW in detail to determine participant and case eligibility for child support or when an existing case requires updates. Review participant financial accounts, calculating payment deficiencies and purge payment amounts.
- Explain the Child Support Agency’s responsibility and role of the in establishing paternity, a legal obligation for support, and enforcement of support orders to participants routinely.
- Provide ongoing support to participants regarding legal options to modifying their court orders or complying with their court orders, as well as resources for employment, assistance programs, legal counsel, and other programs.
- Create new electronic cases in CCAP for e-filing legal and court related documents in CCAP for the Court routinely.
- Determine whether a participant meets the noncooperation criteria and initiate the noncooperation process with CWW case workers or Human Services Case workers. This also includes determine noncooperation remedies and work with participants to resolve sanctions.
- Schedule appointments for Paraprofessionals and Administrator for genetic testing, signing Voluntary Paternity Acknowledgment forms, and establishing child support.
- Identify and draft the correct legal documents needed to establish child support and paternity with the Court timely and accurately.
- Send legal documents out for process of service and monitor the success of service on the participant.
- Distribute work search forms and monitor seek work orders under cases for compliance.
- Obtain releases of confidential information from participants and request birth expenses from medical providers or from the state Medicaid system.
Knowledge, Skills and Abilities
- Communicate verbally and in writing with case participants, attorneys, Circuit Court Judges, Family Court Commissioners, Clerk of Court staff, Human Services staff, Human Resources staff, County officials, vendor representatives, employers, law enforcement personnel, Social Security personnel, Register in Probate, social workers, and District Attorney staff.
- Explain, demonstrate, and clarify to others established policies, procedures, and standards.
- Adding, subtracting, multiplying, dividing, and calculating percentages, fractions, and decimals.
- Computer skills, such as Microsoft Word, Microsoft Excel, and database management.
- Complete annual Internal Revenue System (IRS) compliance training and comply with federal regulations regarding Federal Tax Information (FTI).
- Complete triannual Civil Rights training.
- Maintain all relevant certifications.
- Maintain confidentiality of office files and records, use discretion with participants, possess a non-judgmental attitude and maintain a professional demeanor.
- Work accurately with attention to detail.
- Utilize critical thinking and problem solving to make sure handling cases correctly.
- Apply and exercise good judgment when interpreting and applying program laws, policies, procedures, and guidelines to casework.
- Analyze data and information using established criteria to define consequences and consider and select alternatives.
- Apply functional and situational reasoning by exercising judgement, decisiveness, and creativity in everyday routine and non-routine situations.
- Communicate clearly and effectively with other coworkers, supervisors, and participants in written and verbal format.
- Manage time effectively while handling multiple projects and adapting to constant changes in priority.
- Produce a high volume of work within established deadlines with minimal direction and supervision.
- Compare, count, differentiate, measure, sort, classify, compute, tabulate, and/or categorize data and/or information.
- Assemble, copy, record, and transcribe data and/or information.
- Use fine and gross motor skills to perform tasks such as operating a keyboard, photocopier, telephone, calculator, and computer printer.
- Exert light physical effort in sedentary to light work, involving lifting, carrying, pushing, and pulling.
- Occasionally unsafe and uncomfortable in respects to violence.
Required Working Hours
Standard working hours are Monday through Friday, 8:00 am until 4:30 pm. Please note these hours are subject to change and additional hours may be needed or required. Compensation for additional hours beyond normal working hours are subject to applicable state and federal regulations.
- Contact employers to verify non-payment issues and health insurance availability.
- Schedule court hearings with the Family Court Commissioner for paternity actions, establishment of child support actions, and contempt actions.
- Access Bureau of Vital Records Birth Query to comply with DCF 151 “Father for Every Child” law Determine whether a father is listed on the child’s birth record and proceed with the appropriate child support action in the established timeline.
- Complete and review monthly reports to track cases.
- Contact Social Security Administration for Social Security Numbers.
- Perform routine tasks in absence of other professional from the office.
- Assist in training new Program Assistants with information on navigating KIDS and other State systems, State policy and law.
- Handle large amounts of cash regularly by taking in payments from payers and purge payments.
- Perform notary public duties.
- Participate in office meetings and trainings as scheduled.
- And other duties as assigned.
Minimum Training and Education
Required: High school diploma or equivalent
2 year of administrative or office experience
Preferred: Experience in a child support setting
Certification: Notary Public Certification, or the ability to become certified within six months of start
Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.