Application Specialist - Patient Access (Full Time - Hybrid)

POSITION SPECIFICS
Title:  Applications Specialist - Business Services (Patient Access focused)
FTE:  1.0 FTE (40 hours per week)
Schedule:  Monday - Friday, 8:00AM - 5:00PM
Holiday Rotation:  None
Weekend Rotation: None
On Call Requirements: None

POSITION SUMMARY
The Application Specialist is responsible for the analysis and maintenance of specific departmental systems applications related to the revenue cycle.  This position is responsible for defining, developing, testing, analyzing, and maintaining system applications in support of the achievement of business and clinic requirements.  This includes testing and analyzing system applications.  The Application Specialist will also research, design, document, and modify application specifications throughout the production life cycle. The Application Specialist is responsible for delivering support to end users.  This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The Application Specialist is responsible for assisting in the design, delivery, and improvement of system applications training programs.

POSITION TECHNICAL RESPONSIBILITIES

1. Evaluate documented resolutions and analyze trends for ways to prevent future problems.
2. Provide guidance and support of, system applications and other supported systems following the software development life cycle and best practices.
3. Serve as a liaison to end users regarding supported applications, including access to system.
4. Responsible for application training, including preparing training materials, delivering training, and ensuring users are proficient with the systems in order to retrieve and manipulate data effectively.
5. Develop help sheets and frequently asked questions lists for end users.
6. Prioritize and schedule issues and service requests. Escalate problems (when required) to the appropriate personnel.
7. Record, track, and document requests using the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
8. Support all departmental policies and procedures.
9. Support formal application change control.
10. Functions as the primary and/or secondary contact for the applications during implementation and/or upgrades.
11. Assures that workflow patterns are integrated within application capabilities.
12. Reviews and understands release notes and version updates and applies the knowledge to testing and implementation activities and end user training.
13. Improves own and department performance by practicing quality improvement principles in daily work, focusing on process and system improvements and increasing customer satisfaction.
14. Assures quality and completion of assigned work, including application dictionaries, definition of application profiles and parameters, test plans, Go-live plan and support, and post-live operations and requirements.
15. Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions.

POSITION REQUIREMENTS

Education:

• Required: Associate degree in Business or Computer Science, or related field
• Preferred: Bachelor’s Degree in Business or Computer Science or related field highly desirable

Experience:

• Required: 1 to 3 years experience in a hospital environment.
• Preferred: None

Licenses and Registrations:

• Required: None
• Preferred: None

Certification(s):

• Required: None
• Preferred:  None

BENEFIT SUMMARY

1. Competitive health and dental insurance options
2. Flexible paid time off to balance work and life
3. Retirement plan with immediate vesting and employer match
4. Free membership to our state-of-the-art fitness facility
5. Generous tuition reimbursement
6. Employer provided life and disability insurance
7. Free parking at facility