• Patient Services Representative - Hospital Registration & Welcome Desk

    Posted: 09/05/2021

    Title:  Patient Services Representative - Hospital Registration & Welcome Desk
    FTE:  0.0 FTE (Per Diem)
    Schedule: Works as needed; Variable days & night shifts
    Holiday Rotation:  1-2 per year
    Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone.  Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting. 


    • Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.
    • Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
    • Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
    • Complete forms obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.:  Consent for Treatment, Important Message from Medicare, among others.
    • Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).
    • Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
    • Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
    • Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)
    • Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
    • Other duties as assigned.

    • Required: High School Diploma or equivalent
    • Preferred: None
    • Required: None
    • Preferred: 3-6 months previous customer service experience; Previous healthcare experience, including medical terminology and cash handling desired
    Licenses and Registrations:
    • Required: None
    • Preferred: None
    • Required:  Patient Access Specialist Certification within one year of employment. This will be provided by employer.
    • Preferred: None.

    1. Retirement plan with immediate vesting and employer match
    2. Discount membership to our state-of-the-art fitness facility
    Interested in an extraordinary career? Click the link to apply.