Patient Services Representative (Per Diem )

POSITION SPECIFICS
Title:  Patient Services Representative
FTE:  0.0 FTE (Per Diem)
Schedule: Varies (minimum 3 shifts per month)
Holiday Rotation:  1-2 per year
Weekend Rotation: None

POSITION SUMMARY
Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone.  Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting. 

POSITION TECHNICAL RESPONSIBILITIES

1. Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.
2. Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
3. Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
4. Complete forms obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.:  Consent for Treatment, Important Message from Medicare, among others.
5. Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).
6. Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
7. Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
8. Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)
9. Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
10. Other duties as assigned.

• Required: High School Diploma or equivalent
• Preferred: None

• Required: None
• Preferred: 3-6 months previous customer service experience; Previous healthcare experience, including medical terminology and cash handling desired

• Required: None
• Preferred: None

• Required:  Patient Access Specialist Certification within one year of employment. This will be provided by employer.
• Preferred: None.

1. Retirement plan with immediate vesting and employer match
2. Discounted membership to our state-of-the-art fitness facility
3. Free parking at facility