Registration Specialist - Orthopedic Associates (Full Time)

POSITION SPECIFICS
Title:  Registration Specialist – Orthopedic Associates
FTE:  1.0 FTE (40 hours/week)
Schedule: Weekdays between the hours of 7:30AM - 5:30PM
Holiday Rotation:  None
Weekend Rotation: None
On Call Requirements: None
 
POSITION SUMMARY
Performs a variety of receptionist duties to keep the front office and clinic running smoothly and well-organized.

POSITION TECHNICAL RESPONSIBILITIES

1. Customer Service Responsibilities:

• Immediately welcome patients and their family members on the phone and in person with a warm greeting.  Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.
• Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.
• Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers.  Actively listen to patients to best meet their needs, while showing empathy.
• Keep patients informed of any delays in the process.
• Take responsibility for the encounter and received calls, including transfers to internal departments.

1. General Duties

• Schedule appointments for patients in a friendly, professional manner utilizing the appropriate provider template to ensure accuracy.
• Direct phone calls to the appropriate staff or take complete messages and route them to the appropriate person in a timely manner. 
• Gather appointment, demographic and insurance information when scheduling appointments. 
• Verify patient demographic and insurance information upon check-in.
• Assist patients with completing and signing all required documentation and questionnaires. 
• Communicate any required payment due at the time of check in when scheduling.
• Collect all co-pay and self-pay balance payments.
• Send all payments and receipts to business office on a daily basis.
• Keep current with changes in insurance benefits.
• Keep current with all process changes.
• Maintain confidentiality of patient information.
• Maintain a neat, clean and professional work area free from food.  Keep patient waiting areas cleaned, organized, and with current resource materials.
• Open and deliver mail daily.
• Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).
• Cross train and staff other clinics as needed.
• Perform other duties as assigned.

• Required: None
• Preferred: None

• Required: None
• Preferred: One year working in a medical office setting, medical terminology, and computer knowledge of medical billing systems

• Required: None
• Preferred: None

• Required:  None
• Preferred: None

1. Competitive health and dental insurance options
2. Flexible paid time off to balance work and life
3. Retirement plan with immediate vesting and employer match
4. Free membership to our state-of-the-art fitness facility
5. Generous tuition reimbursement
6. Employer provided life and disability insurance
7. Free parking at facility