Registration Specialist - Rehab

POSITION SPECIFICS
Title:  Registration Specialist - Rehab
FTE:  1.0 (40 hours per week)
Schedule: Monday -Thursday from 9:30am – 6:00pm; Fridays from 8:30am - 5:00pm
Holiday Rotation:  None
Weekend Rotation:  None
On Call Requirements:  None
 
POSITION SUMMARY
Responsible for registering patients for inpatient or outpatient services.  Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting.  Responsible for verifying demographic and insurance information, pre-registration of accounts, and copayment collections.   
 
POSITION TECHNICAL RESPONSIBILITIES

1. Greet all patients either in person or by telephone.  Verify all patient demographic information, including insurance plans at each patient visit, whether inpatient or outpatient.
2. Address and identify patients’ communication needs, contacting an interpreter when necessary.
3. Accurately enter patient demographic and insurance information into electronic record.
4. May collect copays, deductibles and any self-pay balances (cash, checks, credit card payments). Write receipts for all payments collected.
5. Complete forms and obtain signatures to accompany inpatients and outpatients, i.e:  Medicare secondary payer, Important Message from Medicare, among others.
6. Pre-register clinical and surgical patients prior to their appointment date as assigned.
7. Work closely with the Business Office on accounts. 
8. Contact online carriers to determine insurance eligibility.
9. Keep current on insurance company specifics. 
10. May answer phones as a back-up when assigned to hospital departments and communicate messages appropriately.
11. Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, and monitor maintenance and upkeep of office machinery.

• Required:  High school diploma or equivalent in business experience.
• Preferred:  None

• Required:  High school diploma or equivalent in business experience.
• Preferred:  Three to six months previous customer service experience.

• Required:  None
• Preferred:  None

• Required:  None
• Preferred:  None

1. Competitive health and dental insurance options
2. Flexible paid time off to balance work and life
3. Retirement plan with immediate vesting and employer match
4. Free membership to our state-of-the-art fitness facility
5. Generous tuition reimbursement
6. Employer provided life and disability insurance
7. Free parking at facility