• RN - Supervisor - Ambulatory Care & PACU (Full Time)

    Posted: 09/10/2023

    Title:  Supervisor – Ambulatory Care & PACU
    FTE:  Full time (1.0 FTE)
    Schedule:  Primarily Monday – Friday from 8:00 – 5:00 PM
    This position coordinates and evaluates patient care for the Surgery Center and Post Anesthesia Care Unit (PACU). This individual helps ensure the 24-hour delivery of high-quality services, manages resources and people, quality and performance improvement and serves as a role-model for SPH’s values and mission.  The Ambulatory Care/PACU Supervisor provides direct patient care (30-50% of time) and maintains an expert knowledge base for nursing practice.  Position consults with staff on patient conditions/situations, monitors clinical practice, works with staff to effect change and performs customer service and unit-specific administrative tasks. Position serves as back up to Director – Surgical Services in his/her absence.
    Core Supervisor Responsibilities

    1. Routinely provides services at the staff level during periods of staffing instability and as needed to remain competent at staff level.
    2. Directly oversees and addresses daily operational needs, typically for a single cost center.
    3. Conducts daily rounds on team members to ensure optimal workflow and addresses daily staffing needs.
    4. Evaluates staff daily workloads to ensure equitable distribution of work and to determine appropriate staffing levels.
    5. Establishes the work schedule for assigned area(s).
    6. Addresses staffing assignments on a daily basis, ensuring optimal workflows are implemented.
    7. Responsible for addressing human resource needs (e.g. interviewing, hiring, training and development, annual evaluations, etc.).
    8. Approves payroll for assigned team members.
    9. Under guidance of the director, coaches, counsels, and applies corrective action to employees as needed.
    10. Assists with development of policies, procedures, and productivity standards.
    11. Works directly with staff to maintain compliance with external regulations and internal policies.
    12. Works directly with staff to maintain quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending system improvements.
    13. Under the guidance of the director, sets goals for individual team members that are in alignment with the department’s and organization’s goals.
    14. Trains and onboards new hires to make sure they understand their roles. Communicates job expectations.
    15. Assists in budget development and monitors expenses as requested.
    16. Actively reviews staff use of materials, equipment, etc. and provides feedback to staff to ensure best use of resources.
    Service Delivery:
    1. Coordinates and supervises day-to-day activities to ensure efficient and effective delivery of nursing services in collaboration with Surgical Services Director.
    2. Collaborates with Surgical Services Director in the development of standards of care and practice and assures the integration and implementation of such into day-to-day work processes. 
    3. Serves as a resource to clinical staff and incorporating research findings into practice.
    4. Reinforces optimal service delivery based on SPH’s mission and assessed needs.
    5. Coordinates and collaborates with other leaders and clinical staff.
    6. Participates in coordinating patient assignments. 
    7. Assumes management responsibilities in the absence of the Surgical Services Director.
    Quality, Safety, and Performance Improvement:
    1. Ensures compliance with all applicable laws and regulations.
    2. Effectively manages patient satisfaction and service excellence initiatives.  Leads the department’s customer service team.
    3. Identifies and successfully addresses opportunities for improving departmental operations, monitoring outcomes, and providing feedback when needed.
    4. Collaborates with other leaders and serves on Association-wide performance improvement activities and Lean Six Sigma projects affecting MSP.
    5. Identifies and reacts to safety concerns and evaluates the impact of related responses.
    6. Addresses event reports and analyzes strategies for appropriate follow-up.
    7. Shows initiative and supports requirements necessary for successful outcomes of Quality Improvement Measures.
    8. Participates in developing and implementing organizational strategies to address opportunities to improve the delivery and cost efficiency of health care to patients.
    9. Performing the duties of Staff Registered Nurse as indicated in that job description.
    10. Supports ongoing work for regulatory compliance by our accrediting agency and is a key member of the team during the   accreditation survey. 
    • Required:  Bachelor’s Degree in Nursing from an accredited college.
    • Preferred:  Master’s Degree.
    • Required:  3-5 years clinical experience with the most recent experience occurring within the last 2 years.
    • Preferred:  Experience in critical care, PACU, or emergency department desirable. Supervisory and/or leadership experience.
    Licenses and Registrations:
    • Required:  State of Wisconsin Registered Nurse license.
    • Preferred:  Membership in American Society of Perianesthesia Nurses (ASPAN) or The Wisconsin Society of Perianesthesia Nurses (WISPAN).
    • Required:  Advanced Cardiac Life Support (ACLS) within months of hire.  Basic Life Support within 3 months of hire.  Pediatric Life Support (PALS) or Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS)within 1 year of hire.
    • Preferred: None.  
    1. Competitive health and dental insurance options
    2. Flexible paid time off to balance work and life
    3. Retirement plan with immediate vesting and employer match
    4. Free membership to our state-of-the-art fitness facility
    5. Generous tuition reimbursement
    6. Employer provided life and disability insurance
    7. Free parking at facility
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