• Unit Secretary - Imaging

    Posted: 10/17/2021

    Title:  Unit Secretary - Imaging
    FTE:  0.60 FTE (24 hours per week)
    Schedule:  Variable day shifts
    Holiday Rotation:
    Weekend Rotation:  
    On Call Requirements:  None
    Position is responsible for providing exceptional customer service as the principle contact for patients in the Medical Imaging Department. This position is responsible for obtaining all information necessary for the scheduling of procedures, performing general clerical work, maintaining open lines of communication between Medical Imaging, physicians, and other departments within the Hospital. 

    1. Schedule patient examinations, properly coordinate exam types and give appropriate instructions to patients regarding time, date and exam preparation
    2. Coordinate lab services for imaging patients
    3. Communicate any schedule changes in a timely manner
    4. Answer phones and transfer or communicate all messages completely and in a timely manner
    5. Greet all customers utilizing skills consistent with quality customer service standards
    6. Verify all patient demographic information, including insurance plans
    7. Accurately enter patient demographic and insurance information, prior authorization and confirmations into the electronic health record
    8. Collect copays, deductibles and/or any self-pay balances (cash, checks, credit card payments) and provide receipts for all payments collected
    9. Identify patient with two unique identifiers and place wrist band on patient when appropriate
    10. Address and identify patients’ communication needs, contacting an interpreter when necessary
    11. Monitor patients and family in the waiting room, ensuring their needs are being met while waiting
    12. Obtain and enter appropriate imaging order in the electronic medical record
    13. Communicate changes in the schedule, emergency or STAT situations, messages, etc.
    14. Maintain open line of communication with physicians, their office staff, and other departments within the Hospital
    15. Call next day's scheduled patients to remind them of appointment
    16. Complete forms and obtain signatures to accompany outpatients, i.e.: Medicare secondary payer, Important Message from Medicare, among others
    17. Work closely with the Business Office on accounts
    18. Work with the radiologist billing company to provide demographics, orders, and reports
    19. Compile information and record and distribute reports, orders, and notes to appropriate organizations, physicians, and clinical staff
    20. Contact online carriers to determine insurance eligibility
    21. Keep current on insurance company specifics
    22. Scan, distribute faxes, direct patients and visitors, screen sales people, sign for package and monitor maintenance and upkeep of office machinery
    23. Follow department policy for reporting malfunctioning equipment
    24. General secretarial functions, such as filing, mail and maintaining office supplies
    25. Compile information and records. Transcribes staff meetings and Committee minutes
    26. Provide demographics, orders, and report to the radiologist billing company
    27. Keep waiting room and work area neat and orderly
    28. Assist with Quality Improvement projects
    29. Other duties as assigned

    • Required:  High school diploma or equivalent
    • Preferred:  None
    • Required:  Medical terminology, typing, and computer knowledge
    • Preferred:  None
    Licenses and Registrations
    • Required:  None
    • Preferred:  None
    • Required:  None
    • Preferred:  None
    1. Competitive health and dental insurance options
    2. Flexible paid time off to balance work and life
    3. Retirement plan with immediate vesting and employer match
    4. Free membership to our state-of-the-art fitness facility
    5. Generous tuition reimbursement
    6. Employer provided life and disability insurance
    7. Free parking at facility
    Interested in an extraordinary career? Click the link to apply.