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Switchboard Operator

ESSENTIAL FUNCTIONS:Answers incoming calls promptly, professionally and politely.Identification of caller needs, answering questions, documenting the discussion, routing calls and/or sending electronic messages, according to clinic policy.Verifies the identity of the caller, authority to access information, and maintains patient confidentiality in accordance with HIPAA regulations and clinic policy.Clearly and professionally documents electronic messages, including name, date of birth, phone number