Patient Services Representative (Part Time)

POSITION SPECIFICS
Title:  Patient Services Representative (part time; 51 hours per pay period)
FTE:  0.6375 (51 hours per 2 week pay period)
Schedule:  Monday, Tuesday, & Every other Wednesday 5am to 1pm; Every other Satureday and Sunday 7:00am to 2:00pm
Holiday Rotation:  Minimum of 2 per year
Weekend Rotation: Every other Satureday and Sunday 7:00am to 2:00pm
On Call Requirements: None
 
POSITION SUMMARY
Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone.  Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting. 
 
POSITION TECHNICAL RESPONSIBILITIES

• Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.
• Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
• Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
• Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.:  Consent for Treatment, Important Message from Medicare, among others.
• Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).
• Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
• Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
• Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)
• Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
• Other duties as assigned.

• Required: None
• Preferred: High school diploma or equivalent

• Required: None
• Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired

• Required: None
• Preferred: None

• Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020.  This will be provided by employer.
• Preferred: None

• Competitive health and dental insurance options
• Flexible paid time off to balance work and life
• Retirement plan with immediate vesting and employer match
• Discounted membership to our state-of-the-art fitness facility
• Generous tuition reimbursement
• Employer provided life and disability insurance
• Free parking at facility